This Privacy Policy explains how Aeflow ("Aeflow", "we", "us") collects, uses and protects information when you visit our website or use our applications, including Aeflow Chat and Content Engine (together, the "Services").
Information we collect
- Information you provide. Account details such as your name, email address, company and billing information, plus anything you send us through support requests.
- Customer content. Messages, conversations, mailbox items, files and other content you or your end users submit through the Services.
- Usage information. Log data, device and browser details, IP address, pages viewed and how you interact with the Services.
- Visitor data. When you install Aeflow Chat on your website, we process information about your site visitors (such as pages viewed and session activity) on your behalf to provide features like Real-time Live Visitors and Co-browsing.
How we use information
- To provide, operate, maintain and improve the Services.
- To power AI features you choose to use within the Services.
- To communicate with you about your account, updates and support requests.
- To protect the security and integrity of the Services and prevent fraud or abuse.
- To comply with legal obligations.
Customer content and AI
Customer content belongs to you. We process it only to provide the Services to you and as described in this policy. We do not sell your customer content.
How we share information
We do not sell personal information. We share information only with service providers who help us run the Services under confidentiality obligations, when required by law, to protect our rights and users, or as part of a merger, acquisition or sale of assets.
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences and understand how the Services are used. You can control cookies through your browser settings.
Data retention
We keep information for as long as your account is active or as needed to provide the Services, then delete or anonymize it unless we are required to keep it longer by law.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to or restrict certain processing. To make a request, email us at support@aeflow.com.
Children
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, let you know through the Services or by email.
Contact us
Questions about this Privacy Policy? Contact us at support@aeflow.com.